Returns and Refunds
We want you to be 100% delighted with your purchase. If you’re not we’re happy to either exchange it or give you a full refund if you return your order within 28 days.
Returning your item(s)
If you wish to return your item(s) please note that returned goods must arrive back with us within 28 days of delivery, unused, in their original packaging, and in a resaleable condition. Returns cannot be accepted for personalised items or goods that have been assembled/part-assembled. Postage & packing charges are direct costs and cannot be refunded, other than in accordance with the Consumer Rights Act.
Guidance on how to return your item(s) is shown below.
We check all goods before despatch but, should there be any discrepancies, damage in transit, or if there are any other problems with your order please contact us immediately (on receipt of your order).
How to Return your item(s)
To return your item(s) please follow these steps:
Items must be returned unused in their original packaging, and arrive back with us in a resaleable condition.
Please enclose full details of your name, address, order (including order no) and reason for return inside the parcel.
We advise taking your return parcel to your local Post Office, posting it from there and obtaining proof of postage (but note, proof of postage does not constitute proof that the parcel has arrived back with us). You will be responsible for the postage costs for returning your goods.
Upon receipt, we shall deal with your return as quickly as we can, normally within 7 days (but please allow longer during busy periods).
Please remember that returns are not permitted for any of the following unless the goods are faulty: Personalised goods or goods that have been assembled/part-assembled.
Faulty Goods
We endeavour to check items before despatch, however we would encourage you to check your goods upon arrival. If you find you have any faulty items, please contact us immediately for advice.
Small Print
We regret postage and packing costs are direct costs that we incur, and cannot be refunded other than in accordance with your statutory rights. If your original order qualified for free P&P but the subsequent return of an item or items reduces the total order value below the threshold at which free delivery applied, then our standard postage charge will be deducted from the refund. In effect this means that the postage paid is at the rate that would have been paid for the item(s) retained had those been the only item(s) originally ordered.
Returns from outside the UK
Please contact us for advice if you wish to return your goods from overseas or outside the UK mainland.
Statutory Rights
Our Returns Policy does not affect your statutory rights.